Answer: When you log on as a reseller you have full access to every aspect of your customer's account. If your customer's contact you for help with their account or they want you to make changes for them you can do this easily from your reseller control panel.
To make changes in your customer's account:
- Login to the Helm control panel http://helm.gothosting.biz
- Click on the Users Icon
- Select the User from the list of users that are displayed
- To edit a customers contact info click on the Personal Details Icon. You can edit all of your customer's information from this page. Click Save when done.
- To edit a customers hosting settings click on the Domains Icon.
- Click on the Domain Name you wish to make changes to from the list of domains that are shown
- You will see the same Icons that are in the User Account and you can make changes or additions to their email accounts FTP accounts, add or edit any database accounts, anything the user can do you can do for them or correct mistakes they have made if they are having problems.
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